Coronavirus: How to get Help

Sign up here for coronavirus support as an extremely vulnerable person from the UK Government.

Request support from Liverpool City Council.

The Brain Charity can also help anyone with a neurological condition & their carers with shopping, collecting prescriptions, dog walking etc.

If you need help, please get in touch: Email The Brain Charity or call us free on 0800 008 6417 (Monday-Friday: 9am-4.30pm)

The single most important action we can all take in fighting coronavirus is to stay at home in order to protect the NHS and save lives.

link: Easy-Read guide to Coronavirus from Mencap

A coronavirus is a type of virus. The symptoms of the coronavirus (COVID-19 or Novel Coronavirus) are:

  • a new, continuous cough
  • a high temperature
  • shortness of breath

You can spread the virus even if you don’t have symptoms.

Info from: NHS England and NHS Wales.

  • If you think you have symptoms, do not go to a GP, pharmacy or hospital.
  • Go to the NHS 111 coronavirus online service if you are concerned. Only phone 111 if you can't access them online.
  • You must only leave home for 1 of 4 reasons:
    • to shop for basic essentials
    • for any medical need, or to provide care or to help a vulnerable person
    • one form of exercise a day
    • to travel to and from work - but only if absolutely necessary.
    These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
  • Wash your hands with soap and water often – do this for at least 20 secondsas soon as you get home.
  • Coronavirus (COVID-19): what you need to do (Gov.UK)


  • To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.
  • Coronavirus and claiming benefits (Universal Credit website)

Wash your hands

"Washing your hands is one of the easiest ways to protect yourself and others from illnesses such as food poisoning and flu." Info from: NHS

"Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to." Info from: Public Health England